ph3365 Privacy Policy

1. Who We Are and Data Controller Information

1.1 ph3365 is an online casino and sports betting platform operating at ph3365.vip and serving Filipino players in the Philippines. For the purposes of the Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations, ph3365 acts as the Personal Information Controller (PIC) in respect of the personal data you provide when registering and using the platform.

1.2 For all privacy-related enquiries, data subject access requests, or complaints, you may contact ph3365 at: [email protected]

1.3 ph3365 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and the Data Privacy Act. Privacy-specific enquiries may be directed to the DPO via the same email address, clearly marked "Attention: Data Protection Officer".

2. Personal Data We Collect

2.1 When you register and use ph3365, we may collect the following categories of personal data:

Identity and Contact Information

• Full legal name as it appears on a government-issued ID;
• Date of birth (required to verify you are 21 years of age or older);
• Nationality and country of residence;
• Mobile phone number (Philippine or international);
• Email address.

Identity Verification Documents (KYC)

• Scanned copy or photograph of a government-issued photo ID (e.g., Philippine National ID, passport, driver's licence, SSS/GSIS card, UMID card);
• Proof of address documents where required;
• Selfie or live photo for identity confirmation where applicable.

Financial and Payment Information

• GCash or Maya account number linked to your ph3365 account;
• Bank account details for BPI, BDO, UnionBank, Metrobank, or other linked banks;
• Transaction history (deposits, withdrawals, and gaming turnover).

Usage and Technical Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Session duration, pages visited, and game history on the ph3365 platform;
• Login timestamps and authentication logs.

Communications Data

• Records of communications with ph3365 support staff (live chat transcripts, emails);
• Voluntary survey responses and feedback submissions.

3. How We Collect Your Personal Data

3.1 ph3365 collects personal data through the following channels:

• Direct submission — information you provide when completing the registration form, KYC verification, or when contacting support;
• Automated collection — technical data collected automatically through cookies, log files, and analytics tools when you browse ph3365.vip;
• Payment processors — transaction confirmation data received from GCash, Maya, BPI, BDO, and other payment partners when you deposit or withdraw;
• Identity verification services — data returned by third-party KYC verification providers used to confirm your identity documents.

4. Purposes and Legal Bases for Processing

4.1 ph3365 processes your personal data only where a valid legal basis exists. Under the Data Privacy Act of 2012, our legal bases include:

• Contractual necessity — processing your registration data, payment details, and game history is necessary to perform the service agreement between you and ph3365;
• Legal obligation — processing for KYC, age verification, Anti-Money Laundering (AML) compliance, and PAGCOR reporting obligations are required by Philippine law;
• Legitimate interests — fraud prevention, platform security, abuse detection, and responsible gaming monitoring are pursued on the basis of ph3365's legitimate interests, balanced against your rights;
• Consent — where ph3365 sends you optional marketing communications, this is done on the basis of your opt-in consent, which you may withdraw at any time.

5. How We Use Your Personal Data

5.1 ph3365 uses your personal data for the following specific purposes:

• To create and maintain your ph3365 account;
• To verify your identity and confirm you meet the 21+ age requirement under PAGCOR regulations;
• To process deposits and withdrawals via GCash, Maya, BPI, BDO, and other supported payment methods;
• To calculate and credit bonuses and promotions to your account;
• To detect and prevent fraud, money laundering, and prohibited conduct;
• To provide 24/7 customer support via live chat and email;
• To send transactional notifications (deposit confirmations, withdrawal approvals, security alerts);
• To send promotional communications where you have opted in to receive them;
• To generate anonymised aggregate analytics for platform improvement;
• To comply with PAGCOR reporting obligations, AMLC requirements, and court orders where applicable.

6. Disclosure of Personal Data to Third Parties

6.1 ph3365 does not sell, rent, or trade your personal data to any third party for marketing purposes.

6.2 ph3365 may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data processing agreements:

• Payment processors — GCash, Maya, BPI, BDO, UnionBank, Metrobank, and other payment service providers, solely to process transactions;
• Identity verification providers — third-party KYC service providers used to verify identity documents and detect fraud;
• Game software providers — Pragmatic Play, PG Soft, and other licensed game studios may receive anonymised session data for game performance monitoring;
• Regulatory authorities — PAGCOR, the Anti-Money Laundering Council (AMLC), and the National Privacy Commission (NPC) as required by Philippine law;
• Law enforcement — government agencies and courts upon receipt of a valid legal order or warrant.

6.3 Any third party receiving personal data from ph3365 is contractually required to process such data only for the specified purpose and in accordance with applicable Philippine data protection law.

7. Data Retention

7.1 ph3365 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and KYC records: minimum five (5) years from account closure, as required by AMLC regulations;
• Transaction records: minimum five (5) years from the date of each transaction;
• Communications records: two (2) years from the date of last contact;
• Fraud investigation records: retained for the duration of any investigation and for a reasonable period thereafter.

7.2 After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.

8. Cookies and Tracking Technologies

8.1 ph3365 uses cookies and similar technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit ph3365.vip.

8.2 ph3365 uses the following categories of cookies:

• Strictly necessary cookies — essential for the platform to function, including session management and ph3365 login authentication. These cannot be disabled without impairing platform functionality;
• Performance and analytics cookies — used to understand how players navigate the site, identify technical issues, and improve platform performance. Data collected is aggregated and anonymised;
• Functional cookies — used to remember your preferences, such as language settings and display options.

8.3 You may manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of your ph3365 account.

9. Security of Personal Data

9.1 ph3365 implements technical and organisational security measures appropriate to the risk of processing your personal data. These include:

• SSL/TLS encryption for all data transmitted between your device and ph3365.vip;
• Encrypted storage of sensitive personal data at rest;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Multi-factor authentication for internal systems that process personal data;
• Regular security assessments and penetration testing of platform infrastructure;
• Staff training on data protection obligations and incident response procedures.

9.2 Notwithstanding the above measures, no method of electronic transmission or storage is 100% secure. ph3365 cannot guarantee absolute security but commits to applying industry-standard safeguards and to notifying you and the NPC promptly in the event of a material breach.

10. Your Rights as a Data Subject

10.1 Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by ph3365:

• Right to be informed — the right to know that ph3365 is collecting and processing your personal data and for what purposes;
• Right of access — the right to request a copy of the personal data ph3365 holds about you;
• Right to rectification — the right to have inaccurate or incomplete personal data corrected;
• Right to erasure — the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to ph3365's legal retention obligations;
• Right to object — the right to object to processing based on legitimate interests or for direct marketing purposes;
• Right to data portability — the right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint — the right to file a complaint with the National Privacy Commission (NPC) at privacy.gov.ph if you believe your data rights have been violated.

10.2 To exercise any of the above rights, please contact ph3365 at [email protected] with the subject line "Data Subject Request". ph3365 will respond within fifteen (15) business days of receiving a verified request.

11. Children and Minors

11.1 ph3365 is strictly an adults-only platform. No individual under the age of twenty-one (21) years is permitted to register an account or use any service on ph3365.vip.

11.2 ph3365 does not knowingly collect personal data from individuals below the age of 21. If ph3365 becomes aware that it has inadvertently collected data from a person below this age, such data will be immediately deleted, the account will be closed, and the matter will be escalated to the relevant compliance team.

11.3 If you believe your minor child has registered an account on ph3365, please contact [email protected] immediately with proof of age. The account will be closed and any associated data deleted without delay.

12. Cross-Border Data Transfers

12.1 ph3365 primarily stores and processes personal data within the Philippines or in jurisdictions with comparable data protection standards. Where personal data is transferred outside the Philippines — for example, to game software providers or infrastructure service providers — ph3365 ensures that such transfers are conducted with appropriate safeguards, including data processing agreements that impose obligations equivalent to those under Philippine law.

12.2 By using ph3365, you acknowledge and consent to the transfer of your personal data to such jurisdictions as necessary to provide the service.

13. Changes to This Privacy Policy

13.1 ph3365 may update this Privacy Policy periodically to reflect changes in its data practices, applicable law, or regulatory requirements. When material changes are made, ph3365 will notify registered users via email or through a prominent notice on the platform.

13.2 The effective date of the current version is displayed at the top of this document. Your continued use of ph3365 after any update constitutes acceptance of the revised Policy.

13.3 Prior versions of this Privacy Policy are available upon request by contacting [email protected].

14. How to Contact Us

For all privacy-related enquiries, data subject requests, or complaints regarding ph3365's data practices, please use the following contact:

Email: [email protected] (subject line: "Privacy Enquiry" or "Data Subject Request")

Live Chat: Available 24 hours a day, 7 days a week via ph3365.vip. For urgent account or data security concerns, live chat is the fastest resolution channel.

ph3365 will acknowledge all privacy-related enquiries within two (2) business days and will aim to resolve them within fifteen (15) business days. Complex requests may take longer, and you will be informed of the expected timeline in such cases.